Question 1

What happens to my credit?

Accepted Answer

We offer exclusive access to Credit Renew's Timeshare Credit Protection Program, which monitors and helps repair any credit impact during the exit process. This is a service no other timeshare exit company provides, and it's included with your case.

Question 2

Are you a law firm?

Accepted Answer

Cancel Timeshare is not a law firm. We are a BBB-accredited timeshare exit company that uses a combination of advocacy, negotiation, and legal strategies to cancel timeshare contracts. When legal action is required, we work with licensed attorneys who specialize in timeshare and consumer protection law.

Question 3

Can I legally cancel my timeshare?

Accepted Answer

Yes. Timeshare contracts can be legally cancelled, especially when the original sale involved misrepresentation, high-pressure tactics, or failure to disclose material terms — which is extremely common in the timeshare industry. Our team evaluates your specific contract and purchase circumstances to build the strongest possible case.

Question 4

How do I know if I qualify for timeshare cancellation?

Accepted Answer

Most timeshare situations qualify for our exit services, whether your timeshare is paid off or financed. During your free consultation, we'll review your specific situation — including your contract, resort, and ownership structure — to determine the best path forward.

Question 5

What information do I need for my consultation?

Accepted Answer

Have your timeshare contract available if possible, along with information about your resort, how long you've owned it, and your current payment status. Don't worry if you don't have everything — we can work with what you have and help you obtain missing documents.

Question 6

Is the consultation really free?

Accepted Answer

Yes, completely free with no obligation. We'll review your situation, explain your options, and answer any questions. There's no sales pressure — if we can help, we'll tell you how. If we can't, we'll tell you that too.

Question 7

What is your money-back guarantee?

Accepted Answer

If we cannot successfully cancel your timeshare contract, you receive a full refund of all payments made. No exceptions, no fine print, no loopholes. This guarantee has no time limit and applies to all clients.

Question 8

What is your success rate?

Accepted Answer

We maintain a 98% success rate across all cases. We achieve this by carefully evaluating each case before accepting it — we don't take cases we can't win. This protects both you and us.

Question 9

What happens if my case isn't successful?

Accepted Answer

In the rare event we cannot cancel your contract, you receive a full refund of all payments made. We'll also provide documentation of everything we attempted so you understand what happened and can make informed decisions about next steps.

Question 10

How much does it cost to cancel a timeshare?

Accepted Answer

With Cancel Timeshare, the total cost is $5,382 — broken into 18 monthly payments of $299. There are no hidden fees, no interest charges, and no credit check required. Compare this to the industry average of $10,000–$15,000+ charged upfront with no guarantee.

Question 11

Why are you so much cheaper than other exit companies?

Accepted Answer

Most timeshare exit companies charge $10,000–$15,000+ because the industry lacks price transparency. We built efficient, technology-driven processes that reduce overhead and standardized our pricing so every client gets the same fair deal. Same legal strategies, same results — without the predatory markup.

Question 12

Are there any upfront fees?

Accepted Answer

We do not charge large upfront fees like other exit companies. Your payment plan begins only after your case strategy is complete and you're ready to proceed. We believe in earning our fees through results, not collecting them before doing the work.

Question 13

What if I can't afford the monthly payments?

Accepted Answer

Contact us to discuss your situation. We may be able to work with you on timing, especially if you're facing financial hardship. Our goal is to help families exit their timeshares, and we'll do what we can to make that possible.

Question 14

How does your exit process work?

Accepted Answer

After you hire us, you're assigned a dedicated case manager who reviews your contract and timeshare history. We then build a customized exit strategy — which may include direct negotiation, legal demand letters, or regulatory complaints — depending on your situation. You track every step through our client portal and mobile app.

Question 15

How long does it take to get out of my contract?

Accepted Answer

Most cases resolve within 12–18 months, depending on the timeshare company and the complexity of your contract. Some cases resolve faster, particularly with smaller developers. Your case manager will give you a realistic timeline during onboarding based on our experience with your specific resort.

Question 16

Do I have to contact the resort during the process?

Accepted Answer

No. We handle all communications with the resort on your behalf. You should not contact them during the exit process as this can complicate your case. If the resort contacts you, let your case manager know and we'll advise you on how to respond.

Question 17

Do I still have to pay my timeshare while you work on my case?

Accepted Answer

That's a personal decision we leave entirely to you. During our onboarding call, your case manager will walk you through the implications of both options — continuing payments or stopping — so you can make an informed choice based on your specific situation.

Common questions, straight answers.

Credit & Legal

Getting Started

Guarantee & Results

Pricing & Payments

The Exit Process

Still have questions?

No more fees. No more stress.
No more timeshare.